Refund & Returns Policy

END OF S.T.A.Y. Automotive

At END OF S.T.A.Y. Automotive, every vehicle is carefully inspected, tested, and prepared to ensure it meets our quality standards before delivery. Because many of our vehicles are custom-built, made-to-order, or configured to a customer’s specific requirements, we encourage all customers to carefully review their order before completing a purchase.

Our goal is to provide complete transparency while delivering an exceptional ownership experience.

Please review our Refund & Returns Policy below.

Order Cancellation Policy

Customers may request to cancel an order before production, customization, or shipping has begun.

Standard Inventory Orders

Orders for vehicles currently in stock may be cancelled within 48 hours of purchase for a full refund, provided the vehicle has not entered the shipping process.

Custom & Bespoke Orders

Because custom-built vehicles are manufactured specifically for each customer, production begins shortly after an order is confirmed.

Once production, customization, or special-order sourcing has commenced, the order becomes non-cancellable and non-refundable.

This includes, but is not limited to:

Custom paint selections
Custom interior configurations
Performance upgrades
Special-order components
Bespoke commissions

Return Eligibility

Due to the unique nature of our products, END OF S.T.A.Y. vehicles are generally not eligible for return once delivered and accepted by the customer.

However, we may approve a return under limited circumstances, including:

Vehicle arrives with significant manufacturing defects
Vehicle arrives damaged due to shipping and transportation
Incorrect vehicle delivered
Product differs substantially from the confirmed order specification

Any approved return request must be submitted within 7 days of delivery.

Requests submitted after this period may not qualify for review.

Non-Returnable Items

The following items are not eligible for return:

Custom-built vehicles
Personalized or bespoke configurations
Vehicles modified after delivery
Vehicles showing signs of misuse, abuse, neglect, or improper operation
Vehicles damaged after acceptance by the customer
Vehicles purchased through special promotions, clearance events, or final sale offers

Delivery Inspection Requirement

Customers are responsible for inspecting their shipment immediately upon delivery.

If shipping damage is visible:

Document the damage with photographs.
Retain all original packaging materials.
Note the damage with the delivery carrier.
Contact END OF S.T.A.Y. Automotive within 48 hours of delivery.

Failure to report shipping-related issues within this timeframe may affect our ability to file claims with transportation providers.

Damaged Or Defective Products

In the unlikely event that a vehicle arrives damaged or develops a manufacturing defect covered under our quality assurance review, our team will evaluate the issue and determine the most appropriate solution.

Depending on the circumstances, END OF S.T.A.Y. Automotive may:

Provide replacement components
Arrange repair assistance
Offer technical support
Authorize a replacement vehicle
Approve a partial or full refund

All claims are reviewed on a case-by-case basis.

Photographs, videos, and supporting documentation may be required before a claim can be processed.

Refund Processing

If a refund is approved, it will be issued to the original payment method used during purchase.

Approved refunds are generally processed within:

5–10 business days

after approval.

Depending on the customer’s financial institution, additional processing time may apply before funds appear in the account.

Shipping Charges

Original shipping costs, customs duties, taxes, import fees, and other governmental charges are generally non-refundable.

If a return is approved for reasons unrelated to manufacturing defects or shipping damage, return shipping expenses will be the responsibility of the customer.

If a return is approved due to an error by END OF S.T.A.Y. Automotive, we will work with the customer to arrange an appropriate resolution.

Refused Deliveries

Customers who refuse delivery of a completed order without prior authorization may be subject to:

Return shipping fees
Storage fees
Customs charges
Restocking fees

Any refund associated with a refused shipment will be calculated after all applicable costs have been deducted.

International Orders

International customers are responsible for understanding and complying with local import regulations before placing an order.

END OF S.T.A.Y. Automotive is not responsible for:

Customs delays
Import restrictions
Import duties
VAT, GST, or local taxes
Seizure by customs authorities due to local regulations

Refunds will not be issued for shipments refused or delayed due to country-specific import requirements.

Our Commitment

Every END OF S.T.A.Y. vehicle is built with exceptional care, attention to detail, and a commitment to quality. We understand that purchasing one of our vehicles is a significant investment, and our team remains available before, during, and after delivery to ensure a positive ownership experience.

If you have any concerns regarding your order, we encourage you to contact us directly so that we can work toward a prompt and satisfactory resolution.